This Agreement ("Agreement") is a legal contract between the Customer as an individual or an entity (the "Customer") and Understand.io ("Understand.io") and will be effective when the Customer accepts this Agreement.
Understand.io reserves the right to change this Agreement at any time at its absolute discretion without prior notice to the Customer, and such changes will be made available on the Website. Such changes will be binding on the Customer, and it is the Customer's obligation to ensure that they have read and agree to the most recent Agreement.
"Understand.io" means Understand Tech Limited (T/A Understand.io), a company registered in England and Wales (Registration Number: 09328466) whose registered office is Suite 2, 37 Stanmore Hill, London, HA7 3DS, United Kingdom.
"Data" means any data inputted by the Customer into the Software.
"Customer" means you and includes your employees, consultants, representatives, agents and any other user that you grant access to the Software.
"Software" means the software, images, written material, databases, or other material available via the Website, which may be changed from time to time.
"Subscription Fee" means the fee payable by the Customer to Understand.io as detailed on the Website from time to time.
"Website" means the internet site at the domain http://www.understand.com and any subdomains that exist on that domain.
1. Effective Date
This Agreement shall commence when the Customer accepts the Terms and Conditions of this Agreement (the "Effective Date").
2. Use of Software
Subject to the Terms and Conditions of this Agreement, Understand.io hereby grants to the Customer a limited, non-transferable, non-exclusive right to access and use the Software via the Website.
Understand.io reserves the right, at its sole discretion, to refuse an application to use the Software or Website. This may be due to technical constraints, because the Customer or the Customer's business has been banned by Understand.io from using the Software or Website or for any other reason. No charge will be made by Understand.io to the Customer for refused applications.
3. Proprietary Rights
Understand.io retains all right, title and interest in and to the Software and the Website, including without limitation all intellectual property rights therein. The Customer shall keep the Software and the Website free of all security interests, liens, or other encumbrances and the Customer may not sell, lease, license, loan or otherwise transfer or dispose of any of the Software or the Website.
Understand.io will be the sole owner of any improvements or enhancements it makes to the Software or the Website, even if such improvements or enhancements are based on feedback provided by the Customer, and the Customer hereby assigns to Understand.io all rights and title to such improvements or enhancements and will execute all documents necessary to effect such ownership.
4. Usage Restrictions
As a condition of this Agreement, the Customer agrees:
6. Ownership of data
Title to and ownership of the Data remains with the Customer. However, the Customer's access to the Data is contingent on full payment of the Subscription Fee. The Customer must maintain copies of all Data inputted into the Software and Understand.io is not liable for any loss of such data howsoever arising.
The Customer can cancel the Subscription at any time for any reason. After the Subscription is cancelled no further payments will be taken by Understand.io and this Agreement will be automatically terminated.
If the Customer fails to abide by the Terms and Conditions of this Agreement, or if the Subscription Fees are not paid on time, Understand.io reserves the right to terminate this Agreement. Understand.io also reserves the right to permanently terminate this Agreement (including during any 'Free trial' or 'Beta trial' period) without cause by giving one months notice to the Customer at any time.
Upon termination of this Agreement, whether with or without cause and howsoever arising, Understand.io will immediately suspend and/or permanently terminate the Customer's use of and access to the Software and the Website.
Under no circumstances will Understand.io make any full or partial refunds of any Subscription Fees already paid by the Customer.
Understand.io may permanently delete the Customer's Data 90 days after this Agreement has been terminated or upon Understand.io's receipt of the Customer's written request.
Any support, whether it be telephonic, electronic or other, is provided at Understand.io's sole discretion.
9. Communication Conditions
If the Customer uses any communication tools available through the Website (such as any forum, chat room or message centre), the Customer agrees to only use such communication tools for lawful and legitimate purposes. The Customer must not use any such communication tool for posting or disseminating any material unrelated to the use of the Software including (but not limited to): offers of goods or services for sale or other commercial marketing, files that may damage any other person's computing devices or software, content that may be offensive to any of Understand.io's other users or material in violation of any law (including, without limitation, material which is protected by copyright, material which is confidential, material which compromises trade secrets which the Customer does not have the right to use and disclose or material which is libellous).
When the Customer makes any communication on the Website, the Customer represents that the Customer owns the intellectual property rights in the material in that communication or has a right to reproduce it. Understand.io is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Software. As with any other web-based forum, the Customer must exercise caution when using the communication tools available on the Website.
Understand.io reserves the right to remove any communication at any time in its sole discretion.
"Confidential Information" includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including, without limitation, the Software but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party. Unless the relevant party has the prior written consent of the other or unless required to do so by law, each party will preserve the confidentiality of all confidential information of the other obtained in connection with this Agreement. Neither party will, without the prior written consent of the other, disclose or make any confidential information available to any person, or use the same for its own benefit, other than as contemplated by this Agreement.
The provisions of this clause shall survive termination of this Agreement.
12. Login details and password
The Customer will ensure that all login details, usernames and passwords required to access the Software are kept secure and confidential. The Customer will immediately notify Understand.io of any unauthorised use of passwords or any other breach of security.
13. Software and Website availability
Among other things, the operation and availability of the systems used for accessing the Software, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Software. Understand.io is not in any way responsible for any such interference nor prevention of the Customer's access nor use of the Software.
Understand.io will not be liable in any manner if the Software or Website is not available at any time or for any period for any reason.
If for any reason Understand.io has to interrupt the Software and/or Website for longer periods than Understand.io would normally expect, Understand.io will use reasonable endeavours to publish in advance details of such activities on the Website and/or via email in advance.
14. Acknowledgements by Customer
The Customer acknowledges that:
15. Limitation of Liability
Understand.io gives no warranty about the Software or the Website, and does not warrant that the Software or the Website will be error-free, timely, reliable, entirely secure, virus-free, available or that it will be suitable for the Customer's purposes or requirements to the maximum extent permitted by law.
To the maximum extent permitted by law, Understand.io excludes all liability and responsibility to the Customer whether arising from negligence, breach of contract or otherwise for any incidental, special, indirect, exemplary, consequential or any other damages relating to the use of or inability to use or reliance on the Software or the Website.
Understand.io does not make any guarantees that there will be no loss of Data, and this Agreement expressly excludes any liability for any loss of Data no matter how caused.
Where Understand.io is not legally entitled to exclude its liability, Understand.io's total liability for any loss or damage relating to the Customer's use of or inability to use the Software or the Website shall not exceed an amount equal to the Subscription Fees which the Customer has paid to Understand.io in the previous month.
Nothing in these terms however will exclude or limit Understand.io's liability for death or personal injury caused by its negligence nor for fraudulent misrepresentation.
The Customer agrees to fully indemnify and hold Understand.io harmless against all claims, costs, damage and loss arising from the Customer's breach of any of these Terms and Conditions or any obligation the Customer may have to Understand.io, including (but not limited to) any costs relating to the recovery of any Subscription Fees that have not been paid by the Customer and third party claims arising from infrigement of intellectual or other third party rights arising from material posted by the Customer on the Website.
The Terms and Conditions of this Agreement are governed by the laws of England and Wales and the Customer hereby submits to the exclusive jurisdiction of the courts of England and Wales for all disputes arising out of or in connection with Terms and Conditions of this Agreement, without reference to any conflicts of laws.
18. Rights of Third Parties
A person who is not a party to the Terms and Conditions of this Agreement has no right to benefit under or to enforce any term of these Terms and Conditions
19. Assignment or transfer
The Customer may not assign this Agreement nor transfer any of the rights, duties, or obligations arising under this Agreement, whether by merger, operation of law, or otherwise, without the prior written consent of Understand.io.
No waiver will be implied from conduct or failure to enforce rights, and no waiver will be effective unless in a writing signed on behalf of the party against whom the waiver is asserted. If any part of this Agreement is found invalid or unenforceable, that part will be enforced to the maximum extent permitted by law and the remainder of this Agreement will remain in full force.
If any part or provision of the Terms and Conditions of this Agreement is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.
22. Entire Agreement
By selecting the "I have read and accept the Terms and Conditions" option upon Registration, the Customer agrees to be bound by all of the above listed clauses.
Last updated 2019-03-14